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How Can We Help?

Browse our frequently asked questions or contact our support team.

Email supporthello@petfluence.coSchedule a demoBook a personalized walkthrough of Finder, Campaigns, and Insights.

Frequently asked questions

10 questions

How do I create a pet creator account?

Use the register link on this site or go directly to the app signup page. You will verify your email as part of onboarding, then you can complete your profile and explore campaign opportunities.

Where do I manage brand collaborations as a creator?

After you sign in to the app, keep briefs, shipping, drafts, and approvals inside the campaign workspace for each collaboration so nothing lives in scattered threads.

Is Petfluence free for creators?

Yes. Creators can join Petfluence without a subscription. Brand teams use paid plans to access the brand-side workspace and run programs at scale.

What is Petfluence for brands?

Brands use Petfluence to shortlist pet creators (Finder), run collaborations end-to-end (Campaigns), and review outcomes (Insights)—built for teams that care about pets, compliance, and clear timelines.

How does brand billing work?

Brand subscriptions are billed with Stripe. If you are on a monthly plan, the period is 30 days and charges run at the start of each period.

Can a brand cancel a subscription?

Yes. You can cancel from your account whenever you need to. If you come back later, your data can remain on file, or you can request deletion—whichever fits your team.

How do I log in if I already have an account?

Open the app login page from the link below. Use the same email you registered with. If you are stuck, email us and we will help you get back in.

How do I contact Petfluence?

Email hello@petfluence.co or use the contact form on this page. We read every message and reply as soon as we can.

Where can I suggest a feature or follow the roadmap?

Public roadmap and feature discussions live on Canny (https://petfluence.canny.io/). It is the best place to vote on what we build next.

Where can I read practical guides before I sign up?

Start with the free PDF on the Guide page and the articles on our blog. The For creators and For brands hubs summarize how teams use Petfluence day to day.

Contact the team

Prefer email? hello@petfluence.co. Otherwise leave a message—include your app email if you have an account.